Return & Refund Policy
At Yunova, your satisfaction is our priority. If your order isn’t what you expected, we’re here to help. Please read the policy below for a smooth return or refund process.
You may request a return within 14 days of receiving your order if:
The item arrived damaged, defective, or broken
You received the wrong item
The product is unused, unopened, and in its original packaging
For hygiene and safety reasons, skincare and cosmetic items that have been opened or used cannot be returned.
Email us at info@yunova.us with your order number and issue details
Our support team will review your request within 1–2 business days
If approved, we will provide the return address and instructions
Once the returned item is received and inspected, your refund will be processed
Approved refunds are issued to your original payment method
Refunds typically take 5–7 business days to appear
Shipping fees are non-refundable
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
For incorrect or damaged items, Yunova will cover the return shipping cost
Opened or used products
Items purchased during clearance or special promotions (unless damaged)
Free gifts or promotional items
If you have any questions, reach us at info@yunova.us — we’re here to help.
