We know clarity matters when it comes to your beauty journey.Here are the answers to the most common questions our customers ask.If you still need help, our team is always just an email away.
U.S. orders arrive in 5–10 business days, while international deliveries may take 10–20 days depending on destination and customs.
We occasionally offer free shipping during promotions. Check our homepage banners or sign up for our newsletter.
Once your package ships, you’ll receive an email with a tracking link. You can also check your order on the Track My Order page.
Yes — all products sold on Yunova are 100% authentic, sourced directly from trusted Chinese beauty brands.
Unopened and unused products can be returned within 14 days. Opened or used cosmetics cannot be returned for hygiene reasons.
Please email info@yunova.us with photos, and we will assist you with a replacement or refund right away.
Yes! We offer both Student Program and Influencer Program with exclusive perks. Check the menu for details.
We accept major credit/debit cards, PayPal, and other secure online payment options displayed at checkout.
